Company Overview

Professional Communication Services (PCS) was started in 1992 in Jackson, Michigan.  PCS is a privately owned company with a passion for serving it’s clients and was Lucent Technologies choice to be their first out-sourced service company in the state of Michigan.  PCS has grown from offering it’s initial high quality cabling solutions to now include providing high tech computer and voice-over-ip technology solutions.  PCS will continue to expand it’s product and service offerings to meet the ever changing technological needs of it’s clients to save money and improve their business. 

Mission Statement  (Valuable Solutions...Valued Relationships

To provide businesses and people with technology solutions that save money and improve the way they communicate.  To be the best choice in managing business communications technology.  To provide the highest quality, reliable, and easy-to-use solutions at competitive prices.  To work with each client individually in as many areas as possible in an effort to bring the greatest benefits and return on their technology investments. 

AVAYA Business Partner

PCS is an Authorized Business Partner of AVAYA.  PCS is certified to sell and service all Partner Advanced Communication Systems and the IP Office Systems.  There are many advantages being an authorized business partner of AVAYA brings to our customers including:

• Fulfillment of AVAYA's warranty including advanced replacement.

• Continual product authorization certifications met ensuring we are up to date on all products for our customers.

• Continual updates provided to PCS on new technologies developed allowing us to bring those new solutions quickly to our customers.

AVAYA  - About AVAYA 

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

• AVAYA is #1 in Worldwide Enterprise Telephony
• AVAYA is #1 in Worldwide IP Telephony